• Welcome to Natchathra. By accessing our website or placing an order through www.natchathra.in, you agree to be bound by these Terms & Conditions.

  1. General

  Natchathra owns and operates this website.

  All products displayed are subject to availability.

  We reserve the right to modify product prices, descriptions, offers, and availability without prior notice.

  Orders are confirmed only after successful payment verification (for prepaid orders).

  2. Product Information

  We strive to display our products as accurately as possible. However:
  

  
  Product images are for illustration purposes only.
  Packaging, labeling, and appearance may slightly differ from the images shown. 
   Natural food products may vary slightly in color, texture, or aroma.

3. Orders

We reserve the right to:

·        Accept or reject any order or Cancel orders due to:

• Product unavailability

·        Pricing errors

·        Payment issues

·        Fraud detection

·        Logistics limitations

If your order is cancelled after payment, the amount will be refunded to the original payment method.

4. Intellectual Property

All content on this website, including:

·        Logos

·        Images

·        Product descriptions

·        Graphics

·        Website design

belongs exclusively to Natchathra and may not be copied, reproduced, distributed, or used without written permission.

5. Limitation of Liability

Natchathra shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

6. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Chennai, Tamil Nadu.

Privacy Policy

Natchathra values your privacy and is committed to protecting your personal information.

Information We Collect

When you place an order or contact us, we may collect:

·        Full Name

·        Mobile Number

·        Email Address

·        Shipping Address

·        Billing Address

Payment Information (processed securely through payment gateways)

We do not store your debit/credit card details.

How We Use Your Information

Your information is used to:

Process your orders

·        Deliver products

·        Provide customer support

·        Send order updates

·        Improve our services

·        Share promotional offers (only if you choose to receive them)

We never sell or rent your personal information.

Cookies

Our website uses cookies to:

Improve browsing experience

·        Analyze website traffic

·        Remember user preferences

·        You may disable cookies through your browser settings.

·        Data Security

We implement appropriate technical and organizational security measures to safeguard your information against unauthorized access, disclosure, or misuse.

Your Rights

You may request to:

Access your personal information

Correct inaccurate information

Delete your personal data (subject to legal obligations)

Withdraw consent for marketing communications

Compliance

We process personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection (DPDP) Act, 2023, where applicable.

Policy Updates

This Privacy Policy may be updated periodically. Changes will be published on this page.

Shipping Policy

At Natchathra, we ensure safe and timely delivery of every order.

Delivery Locations

We currently deliver across Tamil Nadu and selected locations across India.

For wholesale or bulk deliveries, please contact us directly.

Processing Time

Orders are processed within 1–2 business days after payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

Estimated Delivery Time

Delivery timelines may vary due to weather conditions, logistics issues, or public holidays.

Delivery Partners

We ship through trusted courier partners including:

·        DTDC

·        Delhivery

·        India Post

Other authorized logistics providers

Shipping Charges

Free Shipping on orders above ₹999

Orders below ₹999: Shipping charges range from ₹60–₹120 depending on destination and package weight.

Return & Refund Policy

Due to the perishable nature of our food products, returns are generally not accepted.

Returns or replacements are accepted only under the following conditions:

• Damaged product

• Wrong product delivered

• Product leakage during transit

• Reporting Time

Customers must report the issue within 24 hours of delivery.

Please provide:

• Clear photographs of the damaged product

• Packaging photos

• Order number

• Refund Process

After verification:

Replacement may be offered, or Refund will be processed within 5–7 business days to the original payment method.

Returns will not be accepted for:

• Opened products

• Used products

• Taste preference

Improper storage after delivery

Cancellation Policy

Orders may be cancelled within one hour of placing the order, provided they have not been packed or dispatched.

Once an order enters processing or dispatch, cancellation is no longer possible.

For eligible prepaid cancellations, refunds will be processed within 3–5 business days.

Payment Policy

Accepted Payment Methods

We accept:

·        UPI

·        Google Pay

·        PhonePe

·        Paytm

·        Credit Cards

·        Debit Cards

·        Net Banking

·        Bank Transfer (Bulk Orders)

·        Wholesale Orders

For wholesale orders:

50% Advance Payment

Remaining 50% before dispatch

Dispatch-ready images can be shared before collecting the balance payment upon request.

Delivery Instructions

To ensure smooth delivery:

Please provide a complete and accurate shipping address.

Ensure someone is available to receive the parcel.

Re-delivery charges may apply if delivery fails due to incorrect address or unavailable recipient.

Inspect the parcel before accepting delivery.

Report any damage or leakage immediately with photographs.

Disclaimer

Our products are prepared and supplied with utmost care and quality standards.

However:

Individual dietary responses may vary.

Customers with allergies or medical conditions should consult a healthcare professional before consuming our products.

The information provided on this website is for general informational purposes and should not be considered medical advice.